1. Steps to operate VNACCS/VCIS system
Step 1: Register to use digital signature 
Step 2: Register users of VNACCS/VCIS System
Step 3: Download and install terminal software for businesses
Use terminal software provided by the General Department of Customs for free:
You download the terminal software installer with installation instructions here.
Perform installation according to the instruction manual.
* Note: During the installation process, the program will ask to enter the parameters "Workstation code" and "Access key", these are business parameters provided when registering system users ( Step 2).
2. Software of companies providing customs declaration terminal software:
Electronic customs declaration software that meets the technical requirements for connecting to the VNACCS/VCIS System includes:
– FPT.VNACCS 278 of FPS FPT Information System Company Limited
– ECUS5-VNACCS of Thai Son Technology Development Company Limited
– CDS live 4.5.0.8 of GOL IT Trading and Services Co., Ltd
– ECS 5.0 of Softech Joint Stock Company
– iHaiQuan 2.0 of TS24 Joint Stock Company
Step 4: Use terminal software to perform customs declaration
Terminal software for businesses is provided free of charge by the General Department of Customs.
1. Install terminal software:
Download the terminal software installer with installation instructions here.
Perform installation according to the instruction manual.
* Note: During the installation process, the program will ask to enter the parameters "Workstation code" and "Access key", these are business parameters provided when registering system users ( Step 2).
2. Use terminal software to perform customs declaration:
Refer to the software manual here.
Watch videos instructing businesses to declare customs on the VNACCS system here.
Reflect problems during operation (if any)
Enterprises can report problems to customs authorities in the following two ways:
– Reflection through the Customs e-Portal:
Businesses reflect problems with services “Support for problems operating the VNACCS/VCIS System”.
It is recommended that businesses actively report problems using this method, attaching screenshots when errors arise to create favorable conditions for customs authorities to handle problems.
– Feedback by phone:
Enterprises call the Support Department of the customs office where problems arise.
Phone number of Support Department - General Department of Customs: 19009299 press key 2
Phone numbers of support departments of provincial and city Customs Departments are posted here.
