To contribute to the direction of digital transformation to develop deep integration of logistics services with agricultural production, industrial import-export activities, domestic goods circulation and other service industries for development. sustainability, this afternoon, April 27, in Hanoi, the Ministry of Industry and Trade organized the workshop "Digital transformation to build a modern, sustainable logistics industry".
Attending the conference were nearly 300 delegates from ministries, central branches, associations and associations of manufacturing, trade, logistics, a number of large enterprises in each industry and press agencies.
Promote digital transformation in logistics services
In recent years, global and domestic trade have encountered many difficulties due to the impact of the Covid-19 pandemic, economic and political risks and instability on a global scale. The global supply chain is disrupted and upset, including logistics activities, which are considered the "backbone" of the supply chain, and are also strongly affected. That reality has created a requirement for Vietnamese logistics service businesses to accelerate the digital transformation process in the Logistics field to both overcome the problems that arose during the recent epidemic and take advantage of the situation. Take advantage of the current digital revolution and achievements of the 4.0 Industrial Revolution. This revolution both brings challenges and also creates opportunities for businesses to transform traditional production organization methods. This is also an opportunity for all businesses to explore, seize opportunities and affirm their position in domestic and foreign markets.
Specifically, according to the Agility 2022 rankings, Vietnam's logistics market is ranked 11th in the group of 50 global emerging logistics markets. The compound annual growth rate (CAGR) for the period 2022-2027 of Vietnam's logistics market is forecast to reach 5.5%. Vietnam is currently the leading country among ASEAN countries in the number of logistics service businesses licensed by the US Maritime Administration (FMC). The quantity and quality of logistics services are improved, thereby helping the export of goods and services account for an increasingly higher proportion of GDP, increasing from 72.9% in 2015 to 93.3% in 2021. Vietnam It is also a country ranked at the top among emerging markets. The average annual industry growth rate is from 14-16%, the quantity and quality of logistics services are improved, making an important contribution in bringing Vietnam's total import and export turnover in 2022 to 730.2 billion. USD, up 9.1% over the same period in 2021. This is an encouraging result in the context of global and domestic trade facing many difficulties due to the impact of the Covid-19 pandemic and other risks and uncertainties. economically and politically on a global scale.
Speaking at the opening of the Workshop, Mr. Phan Van Chinh - Director of the Import-Export Department of the Ministry of Industry and Trade said: "The National Digital Transformation Program to 2025, orientation to 2030" has been approved by the Prime Minister. , logistics is one of eight industries that need to be prioritized for digital transformation first. One of the tasks to improve competitiveness and develop Vietnam's logistics services by 2025 according to Decision No. 221/QD-TTg dated February 22, 2021 of the Prime Minister is ''Research and application applying and transferring technology and technical advances, promoting digital transformation in logistics services''. As one of the key industries, considered the "lifeblood" of the national economy, logistics needs strong investment, especially in the aspect of "digitalization" to be able to respond and adapt to the current context. market, maximum support to promote the development of other industries.
Recently, under the pressure of the Covid-19 epidemic along with the explosion of the digital economy and e-commerce, logistics businesses have become somewhat aware of the issue of accelerating digital transformation and applying new technologies. Integrate technology into business activities to increase economic efficiency, as well as optimize production and supply chains. In the context of restoring and developing logistics services after the impact of the COVID-19 pandemic, currently, a number of large enterprises have successfully applied technology solutions to bring efficiency to logistics services, significantly reducing related costs. These are very encouraging results, creating motivation to more drastically deploy digital transformation in the industry.
At the Workshop, representatives of state management agencies, associations, industry associations and businesses along with experts and research institutes discussed, reviewed, evaluated and made comments on the transition situation. Changing the current logistics industry. From the practical activities of the business and the experiences drawn, the delegates actively exchanged and shared experiences thereby providing solutions to improve the competitiveness of service providers. logistics through the orientation of digital transformation to promote import, export and circulation of goods. This is also one of the important bases for the Ministry of Industry and Trade and related ministries and branches to continue to research and build Vietnam's logistics service development strategy until 2035, with a vision to 2045.
Mr. Truong Tan Loc - Marketing Director, Saigon Newport Corporation shared: Saigon Newport Corporation has been gradually applying artificial intelligence (AI) technology to customer care and enhance customer experience. Saigon New Port's virtual assistant Pi uses machine learning with 25 scenarios, 301 process steps, and 4,532 sample sentences to automatically respond to customers. Armed with that knowledge, Chatbot Pi can immediately respond to customer issues with a rate of 100% of contacted customers receiving responses. Currently, virtual assistant Pi has appeared on ePort and fanpage, assisting in answering questions and providing information to customers, helping to reduce time and effort for customer care center consultants and raise the level of customer service. service quality of TCSG TCSG. TCSG's AI can currently answer most common questions about operational procedures at Cat Lai Port. AI is integrated on the Website and Fanpage pages, Zalo OA and E-port. Create convenience for customers to have timely information. Thanks to technology, we can create chatbots, but to perfect it, it is thanks to customer feedback. TCSG greatly appreciates customer feedback, and always uses it as motivation to constantly innovate. In the future, we will integrate more technologies to establish an omni-channel model to Bringing customers the best experience, worthy of the role of "leading crane" in the port operation and logistics service provision industry.
Mr. Dinh Hoai Nam - Business Development Director, SLP Vietnam Company said that in the age of digital technology, modern warehouses are replacing traditional warehouses, which is inevitable in the development of the logistics industry, the reason is This change is due to increasing customer demand, requiring shorter shipping times and better service quality. Modern warehouses are equipped with advanced technologies such as comprehensive automation and monitoring systems, which help improve the speed and efficiency of the shipping process. This is an important factor to help the logistics industry develop and meet the increasing needs of customers; The development of the current logistics industry requires warehouse solutions to adapt to the emergence of new types such as e-commerce, last-mile delivery, etc. Modern warehouses are built to meet these needs. This request. Automatic equipment is also integrated to increase operational efficiency such as sorting machines and high-rise shelf systems to optimize exploitation area. With the above advantages, modern warehouses are gradually replacing traditional storage systems in the logistics industry; New technologies such as IoT, artificial intelligence and automation have helped improve the efficiency and accuracy of warehouse operations. Smart warehouse systems provide detailed information about storage, transportation and goods management processes, helping to optimize all these operations.
According to Mr. Nguyen Trieu Quang, Director of Northern Operations, Lazada Vietnam; In a global context that is moving towards sustainable development, logistics businesses also need to build a sustainable and comprehensive ecosystem to seize the opportunities of e-commerce, while improving the goods delivery experience from every touch point. ; Applying technology & standardizing processes to optimize operational efficiency; Developing sustainable green logistics.
Announcement of "Vietnam Import-Export Report 2022"
Within the framework of the Conference, the launching ceremony of "Vietnam Import-Export Report 2022" also took place. Continuing the results achieved from the Vietnam Import-Export Report 2016, 2017, 2018, 2019, 2020, 2021. 2022 is the 7th consecutive year that the Ministry of Industry and Trade has compiled and published this Report.
Vietnam Import and Export Report is the official document of the Ministry of Industry and Trade on the import and export situation of each product group, market, the situation of taking advantage of opportunities from FTAs and the management of import and export activities. . Over the years, Import-Export Reports have provided transparent and systematic information, receiving attention, trust and appreciation from management agencies, businesses, associations, research and training organizations. .
The 2022 Import-Export Report has a number of new contents such as: Information on Vietnam's Import-Export Strategy until 2030; Update on the results of implementation of new generation Free Trade Agreements, the status of joining the CPTPP agreement of some economies, and the status of ratification of the CPTPP Agreement; Some new points in implementing trade promotion activities, import and export activities...
According to Vietnam import and export report 2022; The 10 provinces with the leading export turnover in the country in 2022 are: Ho Chi Minh City with turnover of 47,545,537,771 USD; Bac Ninh turnover 45,062,954,539 USD; Binh Duong turnover 34,332,291,545 USD; Thai Nguyen turnover 29,880,822,193 USD; Hai Phong turnover 24,956,949,890 USD; Dong Nai turnover 24,600,045,278 USD; Bac Giang turnover 22,628,594,217 USD; Hanoi turnover 17,131,320,127 USD; Phu Tho turnover 11,800,308,391 USD; Hai Duong turnover 10,461,101,116 USD;
The 10 provinces with the lowest export turnover are: Lai Chau turnover 20,468,841 USD, Son La turnover 21,801,054 USD, Bac Can turnover 33,466,825 USD, Dien Bien turnover 42,686,980 USD, Ninh Thuan turnover 46,223,574 USD, Cao Bang turnover 60,200,126 USD, Ha Giang turnover 88,014,734 USD, Dak Nong turnover 111,800,984 USD, Tuyen Quang turnover 137,569,864 USD, Quang Binh turnover 196,610,302 USD.
